Return and Warranty Policies of Our Stores

For exchange and guarantee purposes, it is necessary to provide the number, copy or photo of the document of the person who acquired the product and deliver the same with complete accessories and in perfect condition, product in original packaging.

ATTENZA is governed by warranty policies established by the manufacturers of the goods it sells and the applicable laws.

In general, it is reported that the guarantee of the products is thirty (30) days and for immediate change, fifteen (15) calendar days after the purchase proceed.

In the event that the products can be repaired, there will be a maximum period of thirty (30) business days following the date of purchase of the product.

Process

If the client has the possibility to approach our physical stores, take the product and invoice according to the aforementioned policies and an advisor will attend to the guarantee requirement.

If the customer does not have the possibility to approach our physical stores, they should contact https://es.attenza.net/claims/add/ filling out the form, including purchase data and with the information of the novelty presented in order to coordinate attention to the requirement.

For Electronica products, they can be referred to technical services authorized by the brands and carry out a diagnosis of the product.